Privacy Policy

Welcome to LWTODR, operated by I-O2i Outsourcing Pvt Ltd ("IO2i", "we", "us", or "our"). LWTODR is a legal technology platform supporting banks, financial institutions, law firms, advocates, arbitrators, mediators and other participants involved in legal and dispute resolution proceedings.

We respect your privacy and are committed to protecting personal information processed through our platform and services. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

Depending on the services being provided and the nature of a legal or dispute-resolution matter, we may process the following categories of information:

Personal Information: Name, email address, telephone number, postal address, organisation, professional details and other contact information.

Case and Legal Information: Information relating to legal notices, arbitration proceedings, hearings, orders, case references, documents, correspondence and other information required to administer a legal matter.

Account and Platform Information: Login information, user identifiers, account information and activity associated with use of our platform.

Technical Information: IP address, browser type, device information, operating system, access times and related technical information.

Cookies and Similar Technologies: We may use cookies and similar technologies to maintain functionality, improve user experience and understand how our website and platform are used.

2. How We Receive Information

Information may be provided directly by you or may be provided to us by organisations using our services, including banks, financial institutions, law firms, advocates, arbitrators and other authorised participants in a legal or dispute-resolution matter.

In particular, contact information may be provided to us in connection with an existing case, arbitration proceeding, legal notice, hearing, order or other legal matter.

We do not purchase or rent marketing email lists and do not use third-party marketing databases as the source of recipients for case-related legal communications.

3. How We Use Your Information

We may use information for the following purposes:

• Providing and maintaining our legal technology services
• Managing legal and dispute-resolution matters
• Generating and delivering case-related notices and communications
• Communicating hearing dates, orders, case updates and other legal information
• Responding to enquiries and support requests
• Maintaining and improving platform functionality
• Monitoring system security and preventing misuse
• Maintaining delivery and communication records
• Complying with legal, regulatory and contractual obligations

4. Case-Related and Transactional Communications

LWTODR may facilitate the delivery of communications relating to existing legal, arbitration, mediation, recovery or other dispute-resolution matters.

Such communications may include legal notices, hearing notifications, hearing reminders, orders, evidence-related communications, case updates, documents and other information required in connection with an existing matter.

These communications are generally transactional and case-specific in nature and are sent because the recipient is associated with the relevant legal matter.

We do not use case-related contact information for unrelated promotional or marketing purposes without an appropriate legal basis or consent where required.

5. Incorrect or Unwanted Case Communications

If you receive a case-related communication that you believe was sent to you in error, or if your email address is incorrectly associated with a matter, please contact us so that we can review the information and, where appropriate, update or correct our records.

Because some communications may relate to legal or arbitration proceedings, requesting that communications stop does not necessarily mean that all legally required or case-related notifications can be discontinued. We will review such requests and take appropriate action based on the nature of the communication and our obligations.

Please contact us at: info@lwtodr.in

6. Disclosure of Information

We may share or provide access to information where necessary to provide our services or operate the platform, including with:

• Banks and financial institutions using our services
• Law firms, advocates, arbitrators and authorised case participants
• Technology, hosting, communication and infrastructure service providers
• Professional advisers and service providers acting on our behalf
• Government, regulatory, judicial or law-enforcement authorities where required

We do not sell or rent personal information to third parties for unrelated marketing purposes.

7. Third-Party Service Providers

We may use trusted third-party technology and infrastructure providers to operate our platform and deliver communications. Such providers may process information only as necessary to provide the relevant service and subject to applicable contractual, security and privacy requirements.

8. Your Choices and Rights

Subject to applicable law and the nature of the information involved, you may contact us to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of information where legally permissible
• Ask questions about how your information is being processed
• Report an incorrect email address or case association
• Opt out of non-essential marketing communications, where applicable

Requests relating to legally required or case-specific transactional communications will be reviewed based on the nature of the matter and applicable legal obligations.

9. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary to provide our services, administer legal and dispute-resolution matters, maintain appropriate records, comply with contractual and legal obligations, resolve disputes, and protect our legitimate interests.

11. International Processing

Depending on the technology and infrastructure used to provide our services, information may be processed or stored in India or other jurisdictions. Where applicable, we take reasonable steps to ensure appropriate safeguards are applied to such processing.

12. Children's Privacy

Our services are intended for businesses, legal professionals, financial institutions and participants in legal or dispute-resolution matters and are not directed toward children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or privacy practices. The updated version will be published on this page together with the revised effective date.

14. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or believe that your email address has been incorrectly associated with a legal matter, please contact us.

📧 info@lwtodr.in

📞 +91 8810249796